Here We Grow Again!

Inside Sales and Service

PIP Printing and Marketing Services, Burlington NC – Greensboro/Winston-Salem, North Carolina Area

 

The Inside Sales and Service position has specific objectives of developing new business, growing assigned accounts, converting prospects to new customers, and managing incoming work.

 

This is a hybrid position that crosses Outside Sales and Customer Service to encompass both the sales phase (capturing leads and lead conversion), as well as providing service to existing customers. It involves a significant amount of proactive phone and written communication.

 

The sales effort will focus on proactive communication with prospects and customers, which will include estimate follow-up, satisfaction calls, dormant account calls, marketing list verification and promoting center initiatives. The service functions of this role include answering phones, handling walk-in customers, writing up estimates and orders, and on-going communications required to complete the production process.

 

Primary Area of Responsibility:

Develop new business, grow sales, ensure current customer satisfaction through excellent service, on-going communication with customers and prospects, on-going support to walk-in and call-in customers.

 

Monthly sales and activity goals will be clearly defined and established with your supervisor and reviewed weekly.

 

A portion of each day will be dedicated to proactive sales effort and the balance to handling customer service and marketing support, as assigned. This will be challenging to manage and is very dynamic. It is the responsibility of the employee to ensure that both are handled appropriately and to notify supervisor for assistance when help is needed.

 

Job Functions:

 

Sales activities will include but are not limited to:

  • Managing and growing a target list of prospects and customers
  • Proactive phone calls
  • Estimate follow-up & tracking
  • Dormant account calls
  • Customer satisfaction calls
  • List verification calls
  • Capturing leads and adding them to the marketing cycle
  • Weekly reporting of sales activities
  • Annual sales planning

 

Customer Service activities will include but are not limited to:

  • Managing incoming calls for the center
  • Writing estimates and work orders
  • Assisting walk-in customers
  • Handle routine questions and requests by customers
  • On-going filing and organization of customer service area
  • Following-up on work being produced to ensure accurate and timely delivery
  • Handle customer complaints and concerns and facilitate satisfactory resolution
  • Working with other sales people in the center to support as needed

 

Expected Areas of Proficiency:

 

  • Effective utilization of a customer database system
  • Understanding of the overall marketing programs being used by the center
  • Estimating software (Print Smith or Printer’s Plan) and pricing
  • Cross-selling, up-selling, closing and Solution Selling techniques
  • Understanding of the Marketing Services Provider Strategy
  • Complete understanding of the product and service offerings of the center
  • Generate new and repeat sales by providing product and technical information in a timely manner
  • Answer the telephone using the company’s procedures for incoming calls and direct calls appropriately.
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Recommend alternate products based on customer specifications
  • Present price, credit and terms in accordance with company policy and procedures
  • Accurately process customer orders and quotes
  • Proactively recommend products and services needed by customers to increase customer satisfaction and improve transaction profitability
  • Contact customers following order delivery to ensure on-going customer satisfaction and resolve any complaints
  • Perform routine follow-up calls
  • Perform other duties as assigned

Desired Skills and Experience

  • Present a professional image and demeanor at all times
  • Deliver superior customer service
  • Effective listening, communication (verbal and written), negotiation and phone skills
  • Knowledge of company products and services
  • Problem-solving ability
  • Comfortable in a fast-paced environment
  • Ability to handle difficult customers with diplomacy and tact
  • Manages time effectively and adapts quickly to changing priorities
  • Able to multi-task
  • Basic math skills
  • Basic understanding of effective selling strategies and techniques
  • Superior organizational skills

 

Education and Experience:         

  • High School Diploma/GED
  • Minimum 2-years in similar position
  • Knowledge of estimating software: Printer’s Plan, PrintSmith (preferred)

 

Computer Skills:

Microsoft Office, Excel, Internet,

 

Please Email Resume To Our Sales Manager jasoncrutchfield@piptriad.com

No Phone Calls Please

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